| Knowledge Base > Shared Hosting
I have problems while uploading my files. Why?
Check to see if you have FrontPage Ext. installed. When you install FrontPage ext., the server extension will change the file attribute to ReadOnly. When you have enabled FrontPage and you try uploading the files than it will show FTP 550: Access Denied.
To resolve the problem, you can either
- Use FrontPage to update or delete the file - In general, if you intend to use FrontPage as your authoring tool, you should not use FTP to manipulate files.
If you still have any problems than please generate a support ticket at https://www.nexpoint.net/support
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