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Are you ready to work for a fast growing tech company? Nexpoint Web Hosting, a leader in Windows and Unix web hosting has exciting and challenging opportunities available.

Position
Support Services Representative – Full Time

Summary
Provide exceptional phone and Internet support for web hosting clients in need of technical assistance.

Responsibilities

• Handle phone, live chat, and trouble ticket requests timely and professionally
• Diagnose and resolve common server-side issues related to web hosting services
• Assist other technicians with complicated and extensive technical support issues
• Complete other technical and clerical assignments as requested by managers
• Several shift possibilities from 7 am to 10 pm, over-time pay for night coverage

Requirements

• High school diploma / GED, College degree favored
• Experience in customer service and technology fields
• Excellent attendance and scheduling flexibility
• Strong vocal and written communication skills
• Knowledge of Windows operating system, Linux favored
• Knowledge of basic Internet services, web, email, ftp, etc.

Applying
Please email a cover letter and resume (DOC or PDF format) to hr@nexpoint.net